ManageEngine® End User Monitoring Agent - README
Welcome to ManageEngine® End User Monitoring Agent - an applications and systems monitoring tool.

Introduction | System Requirements | Getting Started | Uninstalling | Documentation | Troubleshooting | Technical Support | License Agreement and Copyright

Introduction

Thank you for downloading this release of ManageEngine End User Monitoring (EUM) agent.

The EUM agent can be used only as an add-on feature to ManageEngine Applications Manager. It collects data about the end-user experience and performance of services and displays those metrics in the Applications Manager web client. The agent can be installed in different geographically separate locations.

The monitors supported by the EUM agent are:

  • Ping
  • DNS
  • Mail Server
  • LDAP Server
  • Real Browser Monitor (RBM)
  • Telnet

System Requirements

The EUM agent can be installed on Windows and Linux 64-bit systems. For information about the system requirements, please refer this topic.

Getting Started

For information on starting and stopping the EUM agent, refer this topic in our help documentation.

Uninstalling End-User Monitoring Agent

In Windows, click Start > All Programs > ManageEngine End User Monitoring Agent > Uninstall.

In Linux, execute the command ./Uninstall from the <EUM Agent Home>/Uninstall directory.

Documentation

The documentation is a part of the help documentation of ManageEngine Applications Manager. It is available under <EUM Agent Home>/help directory. The help files are also available in other formats such as online help, downloadable zip file, and Portable Document Format (PDF), in our website.

Technical Support

Free Support is provided during your product evaluation period. Support is primarily done via email. You can be assured of a response within 24 hours during business days. The product support is backed by well established processes and web-based tracking systems.

Blogs | Forums | FAQ | Troubleshooting | Support Desk

You can send in your queries to eval-itom@manageengine.com. Another quick way to send feedback is by using the 'Talk Back' feature in the Web Client or access the Support tab in the web client and send in your queries/bug reports.

License Agreement and Copyright

Please go through the License Agreement and Copyright before you start using the product.

If you are an evaluation user (30 days) or a user of the Free edition, buy online or get quote to become a registered user.